How to become an ambulance dispatcher

How to become an Ambulance Dispatcher

To become an ambulance dispatcher, you typically need to follow these steps:

• Meet the Basic Requirements: Ensure you meet the basic requirements set by the EMS system or organization you wish to work for. Common requirements include being at least 18 years old, having a high school diploma or equivalent, and possessing excellent communication and multitasking skills.
• Obtain Relevant Education: While a specific degree may not be required, obtaining relevant education can enhance your chances of becoming an ambulance dispatcher. Consider pursuing an associate or bachelor's degree in fields such as emergency management, public safety communications, or a related discipline. This education can provide you with a solid foundation of knowledge and skills applicable to emergency dispatching.
• Gain Relevant Experience: Seek opportunities to gain relevant experience in emergency communications or related fields. This could involve volunteering with emergency services organizations or working in call center environments. Experience in customer service, crisis management, or any role that emphasizes effective communication and problem-solving skills can be beneficial.
• Complete Dispatcher Training Programs: Many EMS systems or organizations offer dispatcher training programs. These programs provide the necessary knowledge and skills specific to emergency dispatching. Topics covered may include emergency call handling techniques, radio communication procedures, resource coordination, incident prioritization, and stress management. These training programs can be completed through in-person or online courses.
• Obtain Certifications: Some states or jurisdictions require ambulance dispatchers to hold specific certifications. Examples include the Emergency Medical Dispatcher (EMD) certification offered by the National Academies of Emergency Dispatch (NAED) or the Emergency Medical Dispatch (EMD) certification by the International Academies of Emergency Dispatch (IAED). These certifications demonstrate your competency in emergency call handling and dispatching.
• Apply for Job Openings: Keep an eye out for job openings for ambulance dispatchers. Check with local EMS systems, public safety agencies, and private ambulance companies for available positions. Submit your application, including your resume and any required certifications or documentation. Highlight your relevant education, experience, and training in emergency communications or related fields.
• Participate in Interviews and Selection Process: If your application is selected, you may be invited for an interview or additional assessments. Prepare for interviews by familiarizing yourself with common interview questions related to emergency dispatching, demonstrating your problem-solving skills, and emphasizing your ability to work under pressure.
• Undergo Background Checks and Clearances: As part of the selection process, you will likely undergo background checks, including criminal history checks and reference checks. Additionally, you may need to pass drug screenings and meet any other specific requirements set by the EMS system or organization.
• Complete On-the-Job Training: Once hired, you will typically undergo on-the-job training specific to the EMS system or organization. This training will familiarize you with their policies, procedures, communication systems, and computer-aided dispatch (CAD) software. You will learn how to handle emergency calls, coordinate resources, and effectively communicate with field personnel.
• Ongoing Professional Development: As an ambulance dispatcher, ongoing professional development is important to stay updated on the latest practices, technologies, and regulations in emergency dispatching. Attend conferences, workshops, and training sessions to enhance your skills and knowledge throughout your career.

Helpful Resources
Here are some helpful resources for ambulance dispatchers:

• National Emergency Number Association (NENA): NENA is a professional organization focused on 911 emergency communications. They offer resources, training, and certifications for emergency dispatchers, including the Emergency Number Professional (ENP) certification. Their website provides access to industry standards, publications, webinars, and conferences.
• Association of Public-Safety Communications Officials (APCO) International: APCO is an organization dedicated to the advancement of public safety communications. They offer training programs, certifications, and resources for emergency dispatchers. Their website provides access to publications, webinars, conferences, and networking opportunities.
• International Academies of Emergency Dispatch (IAED): IAED is a nonprofit organization that offers training and certification programs for emergency dispatchers. They provide the Emergency Medical Dispatch (EMD) certification, which focuses on medical call handling and dispatching. Their website offers resources, training materials, and access to conferences and events.
• National Academies of Emergency Dispatch (NAED): NAED is an organization that provides training and certification programs for emergency dispatchers. They offer the Emergency Medical Dispatcher (EMD) certification, along with other certifications related to emergency call handling and dispatching. Their website offers resources, publications, and training materials.
• Emergency Dispatch Podcasts: Listening to podcasts related to emergency dispatching can be a valuable resource for staying informed and learning from industry experts. Some recommended podcasts include "The Dispatcher's Hub," "911Strong," and "The Dispatcher's Perspective."
• Emergency Dispatching Books and Publications: There are several books and publications available that provide valuable insights into the field of emergency dispatching. Some recommended titles include "The Secrets of Successful Communication," by Jeff J. Berry, "The Silent Partner: Dispatchers and Emergency Services," by Michael E. Wieder, and "Principles of Emergency Dispatching," by Jerry McMullin.
• Local EMS Agencies and Training Centers: Reach out to local EMS agencies and training centers in your area. They may offer specific resources, training programs, and workshops tailored to the needs of ambulance dispatchers. These organizations can provide valuable guidance and networking opportunities.